Send ITS a Ticket

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In order to best contact ITS for technical assistance with either a problem or a request, you should send us a work ticket. The benefits of sending a ticket instead of calling or emailing ITS are numerous, including (but not limited to):

  • You reach all ITS team members, in case one or more individual team members is either out of the office or presently unable to assist.
  • ITS can document our work, so that we can better assist you and other community members in the future.
  • ITS team members can track their time.


Please use the following instructions to send ITS a ticket:
Note: the first two methods require logging into your NCSSM account, whereas the third option can be used from any email account.


Ticket option 1: My NCSSM

  1. Log into My NCSSM using these instructions: Logging into My NCSSM
  2. From the All Bookmarks list, select ITS Help Desk.
  3. (Optional) If prompted to log in, select the Sign in with Google button on the right-hand side, and select your NCSSM Google account.
    Sign-in-with-google.png
  4. Click either the Report an Incident button in the middle of the page or the New Ticket button at the top-right.
    Ticket1.png
    Ticket2.png
  5. Fill out all of the required details and provide a detailed description of your problem or request under the Description field.

Ticket option 2: Direct

  1. Navigate directly to http://ncssm.freshservice.com/support/home.
  2. (Optional) If prompted to log in, select the Sign in with Google button on the right-hand side, and select your NCSSM Google account.
    Sign-in-with-google.png
  3. Click either the Report an Incident button in the middle of the page or the New Ticket button at the top-right.
    Ticket1.png
    Ticket2.png
  4. Fill out all of the required details and provide a detailed description of your problem or request under the Description field.

Ticket option 3: Email

  1. From your email account (either NCSSM or non-NCSSM), send an email containing a detailed description of your problem or request to help@ncssm.freshservice.com.