Removing incorrect names and addresses from Gmail

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If you find that incorrect names or old email addresses sometimes appear when you are composing a new email message, for example, for retired former employees or individuals' names prior to a name change, there is a procedure for removing them from your list of suggested recipients.

Note: At this time, these types of addresses cannot be universally removed for everyone at NCSSM, but must be removed on an individual case-by-case basis by each user.

To remove these addresses, please use the following procedure, which is also now documented in the ITS Wiki:

  1. Go to your NCSSM email.
  2. From the Google app menu/grid at the top-right, select Contacts.
    Removing-contacts-1.png
  3. Either search for the contact information you want to remove in the search bar at the top of the site, or select Frequently Contacted on the left-hand side to browse the contacts you have emailed that have been saved.
    Removing-contacts-2.png
  4. In the list of contacts, next to the contact information that you want to delete, click the three vertical dots on the right-hand side.
    Removing-contacts-3.png
  5. From the menu that appears, click Delete.
    Removing-contacts-4.png
  6. If asked to confirm to "Delete this contact?" click Delete.
    Removing-contacts-5.png
  7. Optional: If you happen to click on a contact you want to remove, you can also select the three vertical dots and select Delete from that menu, as well.
    Removing-contacts-6-1.png
  8. The deleted name/email address combination will no longer appear as a suggestion when you compose an email.


If you have any questions regarding this procedure, please Send ITS a Ticket.